Privacy Policy

About Masreo

Masreo is a web design and SEO agency based in Hull, UK. We build hand-coded websites and provide SEO and maintenance services for businesses across the UK.

If you have any questions about this policy or how we handle your data, you can reach us at masreo.agency@gmail.com or via the contact form at masreo.org.

What information do we gather?

We only collect information you actively provide to us or that is generated by your use of our website.

• Contact form submissions: your name, email address, phone number (if provided), and the content of your message.
• Email correspondence: any emails you send to us directly.
• Analytics data: anonymised data about how visitors use our website, collected via Google Analytics. This includes pages visited, time on site, and general location (country/city level). No personally identifiable information is collected through analytics.

We do not collect payment information directly. Any payments are processed by third-party providers and are subject to their privacy policies.

What do we do with your data?

We use the information we collect only for the following purposes:

• To respond to your enquiry and communicate with you about our services.
• To provide the services you have engaged us for.
• To understand how our website is being used so we can improve it.
• To meet any legal obligations we are subject to.

We will never sell your data, share it with third parties for marketing purposes, or use it for anything beyond the above.

Why are we allowed to use it?

Under UK GDPR, we rely on the following legal bases:

• Legitimate interests: for responding to enquiries and managing client relationships.
• Contract performance: for delivering services to clients who have engaged us.
• Consent: for analytics cookies, where your consent is sought via our cookie notice.

How long do we keep your data?

We keep enquiry and client correspondence for up to two years after our last contact. If we have worked together, we may retain records for up to six years in line with standard UK business record-keeping requirements.

You can request deletion of your data at any time by emailing masreo.agency@gmail.com.

How we use cookies

Our website uses cookies for analytics purposes only. Specifically, we use Google Analytics, which sets cookies to help us understand how visitors use the site. These cookies do not identify you personally.

We use Google's consent mode. Analytics cookies are only activated if you accept them via our cookie notice. You can withdraw consent at any time by clearing your browser cookies.

We do not use advertising, tracking, or social media cookies.

Who else handles your data?

We use a small number of trusted third-party services in the course of running this website:

• Google Analytics: anonymised website usage data. Google Privacy Policy.
• Formspree: processes contact form submissions and forwards them to us by email. Formspree Privacy Policy.

All third-party services we use are GDPR-compliant and we do not permit them to use your data for their own purposes.

What rights do you have?

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Request correction of any inaccurate data.
• Request deletion of your data (the "right to be forgotten").
• Object to or restrict how we process your data.
• Request a portable copy of your data.
• Withdraw consent at any time where consent is the legal basis.

To exercise any of these rights, email us at masreo.agency@gmail.com. We will respond within 30 days.

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Updates to this policy

We may update this policy from time to time. The date at the top of the page will always reflect when it was last revised. We recommend checking back periodically if you are a regular visitor or a client.

For any questions, email masreo.agency@gmail.com.